Helpdesk 101
Getting started with the helpdesk software
Add Custom Forms in Outlook
Right click on the clear space on the ribbon and select “Customize the Ribbon…” In the dropdown under “Choose commands from:” select “Main Tabs. Expand “developer” and click on “Custom Forms” to highlight it Click “Add>>” to add it to the home (Mail) ribbon. Click “OK” It should n...
Add From Button to Outlook
How To add From button to Outlook1) By default, the From field will not be displayed when you compose a message. To display the From field click on the Options tab and select From in the Show Fields section. Now the From field will be displayed when composing a message in the future.Open Outlook ...
Adding a Public Folder Calendar in Outlook for Web
Sign in to Outlook on the web and navigate to your Calendar. In the left-hand navigation pane, find Other calendars. Click the three dots (...) or the More option. From the menu, select Add public folder. Click the arrow next to All Public Folders to expand it, then navigate through the fol...
Adding Public folders in Outlook 2016
Open Public Folder to access Public Calendar or Agency Phonebook Open on Outlook 2016, go to the bottom of the screens and click the 3 dots in the bottom left of the app if you don’t already see the folder icon in the list of options. Now that you have selected Navigation Options, select Fo...
Changing the Audio Device
Change Audio Device Left click on Audio icon in system tray. Select Triangle carrot at top right. Left click on the Speaker device. Now the default Speakers are selected and not the monitor audio device.